We handle your technology, while you focus on your business.

Welcome to NICO TechAssist, your trusted partner for reliable and flexible IT support. From SMEs to large enterprises, we help you improve your productivity, minimise disruptions and effectively manage your technology through tailored solutions delivered by certified professionals.

Why Leading Businesses Choose NICO TechAssist

NICO TechAssist provides reliable IT support to organisations of all sizes, including companies listed on the Malawi Stock Exchange.

Access certified IT expertise without maintaining a large internal IT team.
Reduce downtime through proactive maintenance and responsive support.
Manage IT costs with flexible and predictable support plans.
Scale your IT support as your business grows and technology needs change.

Our Packages

Starter Pack

Custom Pricing

Designed for organisations establishing their IT environment and foundational systems.

Network setup
Laptop/desktop leasing
Application provisioning
Once-off end-user security awareness training
Basic website design and hosting

Standard Pack

Starting from MWK 1,000,000/month, up to 25 users

Designed for organisations requiring reliable remote IT support and operational guidance.

Help desk support from 7:30 a.m. to 5:00 p.m., Monday to Friday
Operating system installation support (customer walk-in required)
Antivirus support
Software updates and patching
Internet and email application support
General computer advisory
User enablement hardware health checks
One-time email and collaboration enablement for Microsoft 365 or Zoho
One-time general computer usage training

Premium Pack

Custom Pricing

For organisations requiring fully managed IT environments, governance support, and dedicated technical oversight.

All services included in the Standard Package
Remote and dedicated onsite support
ICT advisory
Application software support
Network management
File and systems backup management
Vendor management
IT asset lifecycle management
IT governance and compliance support
End-user security awareness training

Custom Support Packages

Need something different? We can create a TechAssist package tailored to your organisation’s users, IT environment and support requirements.

Our Skills

Organisations We Have Supported

We have worked with organisations across different industries to strengthen their IT environments, improve operational efficiency and provide reliable technical support.